thetrainline.com is better able to provide flexibility for its staff to access corporate systems thanks to a thin client solution from Esteem Systems. Customer service advisors now have improved access to thetrainline.com booking system, regardless of their location or computer specification, which is proving a real boost to efficiencies.

With hundreds of remote and offshore workers, Esteem designed and implemented a solution based on Citrix technology to provide thetrainline.com call handlers with fast and secure access to corporate applications simply via an internet connection. The solution is designed to accommodate the needs of existing workers and also cope with rapid increases in call handlers as required.

The Esteem thin client solution enables thetrainline.com to improve its disaster recovery effectiveness as everything now runs out of a centralised datacentre and is not stored locally by users. The solution also incorporates Appsense user environment management technology to enable thetrainline.com to monitor performance, control logins and supervise the users’ experience while they are within their desktop environment.

Bill Hopkins, Director of Operations at thetrainline.com comments, "Thanks to Esteem and the Citrix environment, a user’s desktop is virtualised and all the data is remotely based for additional security. Our call handlers rely on fast, secure applications and so we constantly look to improve our operating efficiencies and the speed at which information can be accessed."

Alastair Kitching, Chief Operating Officer at Esteem, adds, "We have an excellent relationship with thetrainline.com and know that we are providing a solid base for the organisation’s access needs. We fully understand thetrainline.com’s communication and technical requirements, and our solution successfully integrated an effective system to help the company expand operations as necessary."