While local government organisations are under pressure to increase efficiencies and deliver improved levels of service to citizens, IT team’s can help by using technology innovatively and doing more for less to create the efficiencies and services needed.
Developing the workplace, creating a mobile and flexible working environment is one way IT can help. As one of SOCITM’s area of focus in 2008, incorporating mobile and flexile working enables organisations to extend beyond the traditional working environments by providing users with an IT platform that allows them to communicate, access applications and data from anywhere, at anytime and on any device.
This helps many local government departments, such as Environmental Health, Trading Standards and Social Services, to address their challenges by reducing the time spent travelling to and form office locations to action reports. Enabling users to do more from the field or home, can be a win-win for authorities and staff alike. For example:
- Social workers: By completing assessments electronically, the time spent to complete assessments and the overall waiting time for assessment correspondence is reduced
- Housing maintenance: The combination of mobile technology and dynamic scheduling software enables the front line workforce to action and arrange repairs with tenants, improving service delivery and cost
- Home working: This can increase productivity and improve the work-life balance
To find out how you can achieve mobile and flexible working, click here to contact a member of our Public Sector Advice Team.
