IT managed services specialists, Esteem Systems, believe IT Directors are sometimes reluctant to outsource the management of their IT services because of a fear of losing control.
While this fear is understandable, Esteem believes that working with the right IT Outsourcing provider with the right agreement in place, should actually allow organisations to gain greater control of their IT estate.
Joe Connolly, CEO of Esteem explains, “Outsourcing providers should be highly accountable and transparent in their operations. They should be working to a clear set of objectives and SLAs and providing detailed reporting. The outsourcing partner should also work closely with both the in-house IT Team and the management team.
“We have healthy outsourcing partnerships in place with customers in a variety of sectors, and in our experience, organisations find that they have a clearer view of their IT estate as a result of our partnership. When everything is clearly documented and reported it’s actually far easier to take strategic control and make better informed decisions about the future of your IT estate. When an outsourcing partnership is working properly it should feel like a natural extension to the customer’s organisation”.
David Skett, ICT Manager of Shanks Waste Management and a managed service customer of Esteem, agrees with this view, “When we partnered with Esteem, they successfully embedded themselves within the Shanks IT team. Their commitment to Shanks is incredible; they give 100% commitment at all times. Outsourcing pays dividends if you choose the right partner, that’s what we’ve found with Esteem.”
Taking the right steps to find a suitable partner that delivers an accountable, transparent service should help to alleviate the fears of losing control and enable organisations to achieve the benefits of IT outsourcing.
Joe Connolly concludes, “More and more organisations, particularly medium sized businesses, are overcoming the fear of losing control and opting to outsource some or all of their day to day IT management.”
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Article published: 19/11/2013