The summer holiday period presents a specific challenge for small to medium sized businesses (SMBs) in the UK when it comes to ensuring the availability of their IT systems.
Given the typical number of IT users they are supporting, SMBs often have relatively small in-house IT departments. No matter how small the company is however, IT is still critical in ensuring the normal day to day functioning of the business.
At this time of year when members of the in-house IT team take holidays, IT systems can be left vulnerable, and the risk to the business is high.
As a result, a significant number of SMBs are looking towards external providers to manage their IT. Many SMBs find that they simply can’t retain the level and volume of skills required to effectively support and manage their critical IT systems, particularly when they take into account the extra resource required to cover holidays, sickness etc.
Managed service provider, Esteem, has seen an increasing number of SMBs looking to address this challenge by outsourcing IT management. Joe Connolly, CEO of Esteem commented; “At Esteem we have a large supply of skills and knowledge covering all aspects of IT. Many of our SMB customers outsource the day to day management of their IT to us, as it means that they don’t need to worry about having the right skills available at the right time, which can be a particular challenge during peak holiday times. An outsourcing approach allows them to focus on their core skills and removes the risk that a shortage of IT skills poses to their business”.
Notes to editor:
Esteem Systems is a specialist IT managed service provider. The company manages, transforms and maintains IT systems to ensure their customers can rely on their IT to run and grow their organisations.
Article published: 27/08/2013