Retail

Esteem has worked in the retail environment for over 35 years. We understand the growing expectations of the savvy consumer and the increasing pressures on retailers to compete more fiercely in regional and global environments.

IT has played an important role in this evolution and in the management of increasingly complex retail operations. Retailers who have embraced technology have survived and still remain competitive.

Technologies have dramatically altered the retail landscape, with customers expecting a more seamless experience between digital and in-store activities. The continuous improvement in IT infrastructures and core IT solutions has given retailers valuable customer data to support comprehensive marketing strategies.

Esteem works with independent and chain retailers to improve customer service and business productivity. We support retailers from designing and implementing IT infrastructures, transforming storage solutions to maintaining back-office and front-end IT systems. We also design support services that ensure the right level of cover during peak seasons. Our flexible managed services enable retailers to concentrate on their core business, whilst we manage their IT requirements.

Our fleet of maintenance engineers, based across the UK, support retailers with any hardware failures, including servers, storage, PCs, mobile devices and specialist EPOS equipment and printers. Our priority is to get retail businesses back up and running as quickly as possible.

Our IT retail solutions focus on:

Improved customer service

Faster customer transactions resulting in less queuing time for your customers

Increased business productivity

24x7 system availability ensures maximum operational time for stores and online retail sites

Reduced IT costs

reduce the daily running costs of your IT infrastructure by simplifying your IT management, centralising and integrating disparate systems, increasing server and storage utilisation, and consolidating maintenance and support agreements

Controlled costs

convert unpredictable capital costs spent on aging hardware fixes, to predictable operating costs spent on strategic business projects.

Case Studies

"The team at Esteem worked really hard to ensure that the project and that the promises they made to us to get the stores up and running in time for the January sales were delivered on time, and indeed they were."

Ian McBeth, IT Manager, Furniture Village

View all case studies

Get in touch

Get in touch with us by completing the form below and we'll get back to you shortly. Alternatively, you can e-mail us on contact@esteem.co.uk or call us on 01937 861 000.