EPOS Support and Maintenance Services

Electronic Point of Sale (EPOS) technology is at the heart of supporting the customer service experience within today’s retail, leisure and hospitality environments. Minimising EPOS downtime is therefore critical to daily operations, whether that’s processing transactions and orders or printing tickets.

Esteem has a specialist, experienced team that supports and maintains EPOS systems for organisations across the UK, including high street retailers, hotels, cinemas, restaurants and leisure clubs. We simply aim to keep your systems up and running so that your business runs smoothly and efficiently.

Our service priorities:

Minimise impact on your customer service levels

By responding quickly to your EPOS issues. Whether this involves on-site maintenance or temporarily swapping your equipment and repairing it off-site.

Service EPOS systems

Through our specialist team of engineers.

Zero disruption to your business

By maintaining and servicing your systems during trading hours and to extend an enhanced service to cover peak times, if required. For example during Christmas and sale periods.

EPOS equipment we manage:

We support and maintain a vast range of specialist EPOS equipment, including:

  • EPOS terminals and servers
  • Windows and Apple EPOS products and associated wireless products, such as access points and routers
  • Chip and PIN terminals (including mobile terminals)
  • Bar code scanners
  • Cash drawers
  • Customer display units
  • Printers (including receipt, ticket, label and thermal printers)
  • Swipe card readers
  • Door access readers.

EPOS Professional Services:

If your business requires more than EPOS maintenance services, Esteem can work with you as a strategic EPOS partner. Our knowledge and expertise in this area allows us to offer a wider range of services to include:

  • EPOS consultancy and planning for future developments
  • Supply, configuration and installation of EPOS systems
  • Upgrade and proactive servicing of existing EPOS equipment.

Benefits to your business:

Enhanced customer experience

Reduced customer queues and downtime that ultimately leads to better customer loyalty and repeat business.

Improved staff performance

Your staff can concentrate on your business operations and delivering customer service, without worrying about EPOS technology.

Reduced costs

Esteem can help to extend the life of your existing EPOS equipment through a refurbishment programme.

Optimum performance

Our expertise in EPOS technology will help to identify potential areas of risk or failure that impact downtime, for example, regular servicing.

Case Studies

"I rate the standard of Esteem's engineers as excellent"

Ian McBeth, Furniture Village

View all case studies

Get in touch

Get in touch with us by completing the form below and we'll get back to you shortly. Alternatively, you can e-mail us on contact@esteem.co.uk or call us on 01937 861 000.