When hardware fails the priority is to get your critical systems and users operational again as quickly as possible.  Achieving this means having the right skills, in the right place at the right time - which can be a real challenge, particularly if you have a distributed IT estate or limited in-house resources.  That’s where our IT Maintenance Services can help.

We provide computer maintenance and support services for servers, storage, PCs and laptops as well as specialised electronic point of sale (Epos) equipment, interactive kiosks and printers.  Our customers value the 3rd party maintenance services we provide, here’s just a few of the reasons why :

• Guaranteed IT Maintenance approach – we base our IT maintenance services on getting your systems back up and running, so we’ll provide replacement loan equipment, re-image machines and re-store software and where appropriate. This approach means that unlike traditional manufacturer’s warranties, our IT maintenance services are based on fix times, not respond times, and we don’t walk away until your systems or your users are operational again
• Flexible IT Maintenance services –we understand that each organisation is different and has different priorities. That’s why you can tailor our IT maintenance services to meet your own specific business needs – you can choose SLAs (from 4 hours fix time) and coverage hours (up to 24x7x365), that are right for your business, and if your needs change, even temporarily, then you can simply change the service.
• Experienced Technical engineers – we’ve been maintaining and supporting IT systems for almost 30 years. We’ve got a large team of qualified engineers who are based across the UK and are accredited to the highest levels with the world’s leading hardware and software vendors.
• High Quality IT Maintenance services – all of our IT maintenance services are performed in-line with ITIL best practices and we’re ISO27001 and ISO9001 accredited, so our customers know that their equipment and data is in safe hands
• Dedicated IT Maintenance Helpdesk – as well as our team of talented engineers, we also have a dedicated Service Helpdesk team who manage calls and provide customers with remote telephone support. All of people understand technology and business. They are reliable people that our customers enjoy working with – people you can trust

Benefits of our IT Maintenance Services for your organisation

Reducing costs – when we maintain your IT equipment we’ll aim to reduce your costs by extending the life of your existing IT investment beyond normal manufacturers’ warranties; and refurbishing or re-engineering your equipment

Reducing risk - IT hardware failures present a real risk to organisations – loss of reputation, loss of customers and loss of business. We’ll help to reduce these risks by getting to your site quickly and getting your computer systems working again

Focusing your business on your core skills – with access to our accredited engineers based at over 100 locations across the UK, you can focus your in-house IT team on strategic projects that will drive your business forward

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 Who We've Helped