The retail, leisure and hospitality industries today rely on Electronic Point of Sale (EPOS) technology to process transactions, print tickets, and take orders - without EPOS the whole customer experience grinds to a halt and so does your business. Unfortunately, you can’t totally eliminate EPOS downtime, but we can help to minimise it.
We have a dedicated team providing specialist EPOS support and maintenance to organisations right across the UK, from high street retailers, hotels and cinemas, to leisure clubs and quick service restaurants. Our customers rely on our specialist EPOS experience and expertise to keep their systems running, here’s a few of the reasons why :
- Specialist engineers trained and experienced in EPOS systems – and they’re based across the UK to get to all of your sites quickly
- Hours to suit your trading hours and your customers – you can also enhance the EPOS support and maintenance services we provide for your peak times such as Christmas or sale periods
- Rapid response and fix times – we focus on getting your EPOS system operational as quickly as possible without impacting on your customer experience, often this means that we simply swap out the equipment and fix it off-site and away from your customers
EPOS Equipment we support and maintain
We can support and maintain a complete range of specialist EPOS equipment, including :
- Epos terminals & servers
- Chip and PIN terminals (including mobile terminals)
- Bar code scanners
- Cash drawers
- Printers (including receipt, ticket, label and thermal printers)
- Swipe card readers
- Door access readers
EPOS Professional Services
Our specialist EPOS knowledge and expertise means that for many of our customers we provide more than just EPOS maintenance services. We work with them as their strategic EPOS partner providing a wide range of services including :
- Consultancy advice and planning for future developments
- Supply, configuration and installation of EPOS systems
- Upgrade and pro-active servicing of existing EPOS equipment
Benefits of our EPOS Support Services
- Enhanced customer experience – we can help reduce downtime and reduce queues, helping you to build customer loyalty and encouraging customers to return
- Improve customer service – our EPOS support & maintenance services help reduce downtime and leave your staff free to concentrate on delivering excellent customer service without worrying about the technology
- Reduced cost of EPOS systems – by refurbishing and re-egineering your existing EPOS equipment we can help to extend its life, helping you to get the most out of your investment – it’s better for the environment than replacing with new equipment as well!
- Maintain optimum performance – because we understand EPOS technology inside out, we can help you to identify potential areas of risk or future failure and pro-actively take actions to reduce downtime through regular servicing for example
Gladstone is the leading supplier of leisure management software in the UK. With clients including private sector leisure clubs and local authority leisure centers, Gladstone relies on Esteem Managed Services to maintain and support a wide range of specialist EPOS hardware including swipe card readers, receipt printers, touch screens and till drawers.
Prologic provides specialist software for fashion and lifestyle retailers. Their end to end solution covers point of sale, stock, warehousing and accounts. Prologic rely on Esteem Managed Services to maintain and support servers, PCs and specialist EPOS equipment on behalf of their customers.
Infor Softbrands provides specialist software for hotels covering all aspects of hotel management including reservations, house keeping and conference and banqueting. Softbrands rely on Esteem Managed Services to design, install and maintain critical hardware and software systems on behalf of their customers.