Many organisations today utilise interactive kiosks to provide information, internet access, self service payment or ticketing services to customers. The kiosk services are designed to improve customer service and help gain competitive advantage. Supporting and maintaining kiosks, however can be time consuming and expensive for in-house teams, particularly if the kiosks are geographically dispersed, or are required out of hours. That’s where our kiosk support services can help.
Esteem provides end to end kiosk support services including initial installation, on-site support, health checks, software support and maintenance. Customers across the UK rely on us to keep their interactive kiosks operational, here’s a few of the reasons why:
- Specialist engineers trained and experienced in Kiosk systems – and they’re based across the UK to get to all of your sites quickly
- Hours to suit your trading hours and your customers – you can also enhance the Kiosk support and maintenance services we provide for your peak times
- Rapid response and fix times – we focus on getting your Kiosk operational as quickly as possible without impacting on your customer experience
Kiosk Professional Services
Our specialist Kiosk knowledge and expertise means that for many of our customers we provide more than just Kiosk maintenance services. We work with them as their strategic Kiosk partner providing a wide range of services including :
- Consultancy advice and planning for future developments
- Supply and installation of Kiosks
- Upgrade and pro-active servicing of existing Kiosk equipment
Benefits of our Kiosk Support Services
- Enhanced customer experience – we can help reduce downtime and reduce queues, helping you to build customer loyalty and encouraging customers to return
- Maintain optimum performance – because we understand Kiosk technology inside out, we can help you to identify potential areas of risk or future failure and pro-actively take actions to reduce downtime through regular servicing