Employee productivity today relies heavily on access to the right applications and the right data. When PCs fail, employee productivity plummets. Maintaining and supporting user PCs, however, can be a time consuming and costly process for in-house IT teams, particularly if you have a large number of users, or users distributed across different locations. That’s why many of our customers rely on our Desktop Support Service to maintain their PC estates.
We have qualified engineers based across the UK who can get to your users quickly. They have local access to parts and loan equipment and are certified to support PCs from all major manufacturers.
We have a choice of Response Times, Fix Times and Hours of Cover to meet the needs of your organisation and your users.
Our priority is to get your users operational again as quickly as possible and we understand that this often requires a service above and beyond that provided via standard manufacturer warranties.
- Guaranteed fix or replace – if we can’t fix a PC on-site we’ll simply replace it with a loan PC
- PC restore - simply fixing or replacing a PC isn’t enough to get users operational, so we’ll restore it to full operation as well before we leave site
- Data restoration – for maximum employee productivity we can also provide a data restoration service for your PC estate
Our Desktop / PC support services are performed in-line with ITIL best practices and we’re ISO27001 and ISO9001 accredited, you know that your desktop estate is in safe hands.