IT Support Services

If your business requires an on-demand IT support service, Esteem can work in collaboration with your in-house team to ensure your IT infrastructure always remains operational. This service offers reassurance that IT support is always available for specific queries or IT projects, as and when required.

Our flexible, incident-based IT support service provides support across a wide range of hardware and software technologies, under a single contract. From first line troubleshooting to advanced third line IT support, our 24x7x365 UK-based multi-lingual service desk will work with you to resolve even the most complex technical problems.

Benefits Of Esteem’s IT Support Services:

Reduced costs

We remove the training, recruitment and retention costs associated with employing high-level technical skills in-house.

Increased availability

Through Esteem’s extensive skills and experience, your IT incidents will be resolved quickly and effectively, increasing the availability and performance of your IT infrastructure.

Reduced Risk

By providing multi-vendor support, under a single contract, we can reduce the risk and complexity of managing multiple suppliers.


Our on-site and service-desk processes are based on ITIL best practices. We are ISO27001 compliant, so your information security is always in safe hands.

Why Esteem?

Proven track record

Esteem has been delivering IT support services to public and private sector organisations for over 35 years.

Multi-vendor support

Our technical skills span many hardware and software vendors, so we can meet IT support needs via a single contract. This simplifies processes for in-house IT teams. There’s no need to manage multiple contractors or involve multiple suppliers to resolve issues that span more than one technology. We manage it all, on your behalf.

On-demand Support

Our customers value our responsive approach, whether that’s over the phone or on-site. Our strategic partner relationships with key vendors means that we have priority access, so we can speed up your requests.

Useful resources

Case Studies

"By virtually expanding our walls and virtually expanding our teams to include Esteems technical support, we found that our capabilities as a department have been greatly enhanced. We’ve gone from a department who are sitting there trying to be reactive to problems, to one that is looking forward to trying to implement new services that will help us be more commercial and give the customer a better service."

Ian McBeth, IT Manager, Furniture Village

View all case studies

Get in touch

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