We can provide on demand technical support to help your in-house IT team keep your IT running.
Our incident based support packages are designed to be flexible. They provide support across a wide range of hardware and software technologies under a single contract. Each package comes with a number of points that you can use for services such as planning, training or system development as well as standard incident management.
From 1st line trouble-shooting through to advanced 3rd line support we’ll work with you to resolve even the most complex technical problems. Here’s a few of the reasons customers ask us to provide their technical support :
- Technical expertise – our large, independent Professional Services organisation has been looking after complex IT infrastructures for more than 25 years. Our technical consultants have multi-vendor skills and are trained to the highest levels.
- Multi-vendor support – because our technical skills cross many hardware and software vendors we can meet all of our customers’ IT support needs via a single contract. This means you don’t need to manage multiple contractors and don’t need to get multiple suppliers involved to resolve issues that span more than one technology.
- On-demand support – our customers value our responsive approach. When they need our help we’re there for them, on the phone or on-site. Because of our strategic partner relationships we also have priority escalation agreements in place with key vendors.
Benefits our IT support provides to your organisation :
Reduced costs – we can help you remove the training, recruitment and retention costs associated with employing high level technical skills in-house to support specific technologies
Increased availability – with access to the skills and experience of our entire Professional Services organisation, you can rest assured that your IT support incidents will be resolved quickly and effectively, increasing the availability and performance of your IT
Increased business agility – our flexible IT Support services can be used to provide extra resources to help you to respond to peak demands, as well as provide ad-hoc access to skills that aren’t readily available in-house
Reduced risk – By providing multi-vendor support under a single contract we can reduce the risk and complexity of managing multiple suppliers. Our on-site and service-desk processes are all based on ITIL best practices and we our ISO27001 compliant providing peace of mind that your information security is in safe hands