Project Management

We believe that the key to successfully completing the implementation phase, within your timescales and budget, is employing rigorous project management procedures that will reduce the project delivery time.

The benefits:

Improved results

Projects delivered successfully, within agreed timescales, budgets and objectives.

Reduced risks

Potential risks are proactively identified and managed early on in the process.

Increased flexibility

Built in flexibility through the project implementation process allows for changes to be managed effectively, whilst still meeting important deadlines.

Better resource management

Dedicated project managers enable your team to focus and concentrate on your core business.


Our dedicated PRINCE2 project managers use best practice project methodologies to understand your project on both a technical and business level.

Throughout your transformation project, standard PRINCE2 project controls are implemented, which incorporate competencies such as project planning, work-package scheduling, change control, communication planning, project reporting, escalation, risk management and mitigation.

From the outset, we agree fully managed project processes and consider all elements, including the testing requirements and acceptance criteria for each component or project work stream. A Service Model is created to ensure the smooth running of the service throughout the lifetime of the contract, which is typically three years.

When Esteem provides a new infrastructure that will run as a Managed Service, we run High Level Design, Service Model and End User Requirement workshops as part of our service. Operational documentation and procedures are produced, tailored and adapted for a seamless transfer to your organisation or to the Esteem Service Desk. Any enhancements or revisions can be incorporated into the Service Design and any omissions or issues can be identified and rectified during the discovery phase and rolled into the design, implementation and transition phases.

All agreed operational and support documentation is signed off by the customer and stored in a central information database. The Esteem Service Management system contains system details, operational guides, Service Level Agreement information, contact details and escalation paths. The Configuration Management Data Base (CMDB) that holds all system configuration and asset information is an integral part of the Service Management system.

Project steps:

Typically, a transformation project will cover the following steps:

  • Project start-up activities
  • Project kick-off meeting
  • Project Initiation Document (PID) that captures all project elements
  • Work package creation
  • Project plan
  • Quality log
  • Risks and Issues log
  • Service Model Workshop
  • High Level Design Workshop
  • End User Requirements Workshop
  • User Engagement Strategy
  • Due Diligence
  • Meeting external third party organisations
  • Project Governance
  • Project Board and Documentation
  • Team meetings
  • Stage sign-off
  • Handover to Customer or Esteem Service Desk
  • Project close

Get in touch

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